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Terms of Sales

Last updated: July 25, 2023

Terms of Sales

Acceptance of the General Terms and Conditions of Sale

These General Terms and Conditions of Sale contractually govern the commercial relationship between FLUX SOFTWARE ENGINEERING and the customer of the shop.flux.audio website. The customer declares that he/she is aware of the following provisions before placing an order for products. By choosing to purchase products from shop.flux.audio, the customer expressly accepts the terms set out below. In the event of any contradiction between these general terms and conditions of sale and any other document appearing on the site, including the quality charter or equivalent document, these general terms and conditions shall prevail.



Prices displayed on the shop.flux.audio website are in EURO (EUR) and US DOLLAR (USD), exclusive of tax. Base pricing is based on US DOLLAR (USD). The price indicated in the order summary is the final price. This price includes the total price of the order with details of each product and any discount that may be applied.

FLUX SOFTWARE ENGINEERING reserves the right to modify at any time the offer published on the shop.flux.audio website in terms of products and prices. However, products will be invoiced on the basis of the prices in force at the time orders are registered, subject to availability.

FLUX SOFTWARE ENGINEERING reserves the right to cancel the sale in the event of an obvious price error due to a data entry error. An arrangement will then be proposed to the customer.

Our sales are concluded with reservation of ownership. Products remain the property of FLUX SOFTWARE ENGINEERING until full payment has been received.



The customer may order via the Internet at shop.flux.audio.

By clicking on the "Confirm order" button after the order process, you declare that you accept these General Terms and Conditions of Sale in full and without reservation. 

The data recorded by FLUX SOFTWARE ENGINEERING constitutes proof of all transactions between FLUX SOFTWARE ENGINEERING and its customers. The data recorded by the payment system (PSP) constitutes proof of financial transactions.


FLUX SOFTWARE ENGINEERING confirms to the customer that its order has been taken into account by e-mail to the address indicated by the customer. In the case of payment by credit card, the sale is not considered concluded until the payment has been accepted by the payment service provider (PSP), and the order has been confirmed by FLUX SOFTWARE ENGINEERING. FLUX SOFTWARE ENGINEERING reserves the right to refuse or cancel any new order from a customer with whom a dispute exists. Furthermore, in the event of a problem with the processing of an order, FLUX SOFTWARE ENGINEERING will contact the customer directly using the contact details provided, in order to inform the customer and propose a solution.

When placing an order, the customer is solely responsible for providing the following information: E-mail address, first and last name, address, city, zip code, and telephone number.

FLUX SOFTWARE ENGINEERING cannot be held responsible for the impossibility of delivery in the event of an error in the recipient's details, particularly if these are incomplete.



The products offered comply with current French legislation. They are produced and marketed by a recognized manufacturer under their own responsibility.

FLUX SOFTWARE ENGINEERING has complete independence in the selection of the products offered. Photographs of products are not contractual. FLUX SOFTWARE ENGINEERING reserves the right to add or remove products from its catalogue at any time and without prior notice.


Product availability

Our product offers are subject to availability. Any errors or exceptional modifications are beyond our control and FLUX SOFTWARE ENGINEERING cannot be held responsible



The price of the products is payable by bank transaction on the day of the actual order. This price is indicated on the order confirmation sent to the customer by FLUX SOFTWARE ENGINEERING.

Payment can be made by all bank cards supported by the payment service provider (PSP) used on shop.flux.audio website. 

A customer’s order will only be considered effective once the payment service provider (PSP)  has given its consent. In the event of refusal, the order will be automatically cancelled. FLUX SOFTWARE ENGINEERING will notify the customer concerned by e-mail.


Promotions, discounts, loyalty

FLUX SOFTWARE ENGINEERING is likely to grant its customers discounts on all or part of the catalogue.

Discounts are already granted to the displayed price (not crossed out). Thus,  the original price of the product is crossed out and replaced with the discounted price next to it. Catalogue prices are subject to change without notice, particularly in the event of an input error.

Discounts may be granted in a form of a discount code that can be applied at the checkout process only, thus after adding the product at the original price in the cart.

Types of discounts may include reseller discounts,  promotional pricing and educational pricing. 

The data recorded by FLUX SOFTWARE ENGINEERING’s computer system constitutes proof of all transactions between FLUX SOFTWARE ENGINEERING and its customers.


Return Products

The customer has 7 clear days from product delivery (article L 121-16 of the consumer code) to return an item.


FLUX SOFTWARE ENGINEERING undertakes to grant a credit note, or to reimburse it without any particular reason, provided that any licenses already activated are surrendered by the customer. To make a return, please contact us by email at:  support[a]flux.audio 



The products offered comply with the French legislation in force.

The photographs and texts reproduced and illustrating the products presented are not contractual. Consequently, FLUX SOFTWARE ENGINEERING cannot be held liable in the event of an error in one of these photographs or one of these texts.

FLUX SOFTWARE ENGINEERING cannot be held responsible for the non-performance of the contract concluded in the event of unavailability for the product, in the event of force majeure, disruption or total / partial strike, 

Hypertext links may refer to sites other than the shop.flux.audio site. FLUX SOFTWARE ENGINEERING disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.

In addition, the customer undertakes to respect the conditions and precautions for use of the products, particularly if they are stipulated on the instructions or packaging, or the product sheets of the shop.flux.audio and flux.audio site.

FLUX SOFTWARE ENGINEERING cannot be held liable for damages of any kind that may result from improper use of the items delivered to the customer.

FLUX SOFTWARE ENGINEERING cannot be held responsible for any changes made by manufacturers and/or suppliers to the composition of the items sold on the shop.flux.audio site.

In any case, the liability of FLUX SOFTWARE ENGINEERING will be limited to the amount of the order.


Applicable law and disputes

This agreement is subject to French law. The language of this contract is in English. In the event of a dispute over its interpretation and/or execution, the Commercial Court of Orléans will have sole jurisdiction. The customer and FLUX SOFTWARE ENGINEERING will always favour an amicable solution before legal action.

Under articles 313-1 of the French penal code, (Ordinance no. 2000-916 of 19 September 2000 Article 3 Official Journal of 22 September 2000 in force 1 January 2002)

Fraudulent obtaining is the act of deceiving a natural or legal person by the use of a false name or a fictitious capacity, by the abuse of a genuine capacity, or by means of unlawful manoeuvres, thereby to lead such a person, to his prejudice or to the prejudice of a third party, to transfer funds, valuables or any property, to provide a service or to consent to an act incurring or discharging an obligation.

Fraudulent obtaining is punished by five years imprisonment and a fine of €375,000.

The mere attempt is punishable by the same penalties. It is our site’s policy to prosecute anyone found guilty of such attempted fraud. We will not hesitate to lodge a complaint, in particular on the basis of the information provided during online orders (IP address, surname, first name or delivery details).

Protection of personal data

The personal information collected from the customer is essential to ensure the processing of the order, the routing of this order and the establishment of the corresponding invoice.Failure to provide such information will lead to a refusal of the order.In order to comply with the Data Protection law, the processing of personal information relating to customers has been the subject of a declaration by FLUX SOFTWARE ENGINEERING to the “Commission Nationale de l'Informatique et des Libertés”  (CNIL).



31 rue des Marais

45130 Meung-sur-Loire